Refund policy

At Aurevima, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may request a return in accordance with the policy outlined below.

Return Eligibility

Customers may request a return within 14 days of receiving their order.

To be eligible for a return, the item must:

Be unused and in its original condition
Include all original packaging, tags, and accessories
Show no signs of wear, use, damage, or alteration

Returns that do not meet these conditions may not be accepted.

Return Process

To initiate a return, please contact us at:

info@aurevima.com

Please include your order number and the reason for your return request.

Our team will review your request and provide further instructions.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

The item received is defective
The item received is damaged
The item received is incorrect

In such cases, Aurevima will review the claim and determine the appropriate resolution.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and provide clear photographs showing the issue.

Each case will be reviewed individually. Depending on the circumstances, Aurevima may offer a replacement, refund, partial refund, or another appropriate resolution.

Order Cancellation

Orders may be cancelled before they have been shipped.

Once an order has been processed or dispatched, it can no longer be cancelled and must follow the standard return procedure.

Refunds

Once your return has been received and inspected, we will notify you regarding the status of your refund.

If approved, refunds will be issued to the original payment method used for the purchase.

Refunds are typically processed within 7 business days after the returned item has been received and approved.

Please note that processing times may vary depending on your payment provider or financial institution.

Shipping Origins

To provide efficient service to customers worldwide, Aurevima may fulfill orders through trusted logistics and manufacturing partners located in Europe, Egypt, or China.

Shipping origin does not affect your rights under this Return & Refund Policy.